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Privacy Policy

Last updated: 22 September 2025

Welcome to NGW Fencing Supplies (the “Company”, “we”, “us”, or “our”) located at 24 Peter Kerchhoff Street, Pietermaritzburg, KwaZulu-Natal, South Africa. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [ngwfencingsupplies.co.za] (the “Website”) and interact with us.

1. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: name, email address, telephone number, postal address, etc., when you contact us or engage our services.
  • Transactional Data: any products you purchase, delivery address, payment details (note: sensitive payment information is handled via secure third-party processors, see below).
  • Account / User Data: if you register or login, your username, password (hashed), and preferences.
  • Technical / Usage Data: IP address, browser type and version, device identifiers, operating system, pages visited, time spent on pages, referrer URL, and other usage statistics to help us improve the Website.
  • Communications Data: correspondence between you and us (e.g., via email or contact forms).
  • Marketing and Preference Data: if you sign up for newsletters or marketing communications, your preferences and consent status.

2. How We Collect Information

We collect information:

  • Directly from you (e.g. when you contact us, place an order, sign up for newsletters).
  • Automatically when you browse the Website (through cookies, web beacons, server logs).
  • From third parties, in limited cases (for instance delivery companies, payment processors, or analytics services).

3. Use of Your Information

We use your information to:

  • Provide, maintain, and improve our products, services, and Website.
  • Process your orders, payments, deliveries, and handle queries.
  • Communicate with you about your orders, updates, customer support.
  • Send you marketing communications, if you have consented to them.
  • Personalize user experience and content.
  • Analyze usage to improve our services and Website performance.
  • Comply with legal obligations (e.g., tax, regulatory requirements).

4. Legal Basis for Processing (If Applicable)

Where required under applicable law (e.g. POPIA), we will only process personal data where we have a legal basis, which may include:

  • Your consent
  • The necessity to perform a contract with you
  • A legal obligation
  • Our legitimate interests (provided your rights do not override those interests)

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Recognize you when you revisit the Website
  • Understand how you use our Website
  • Improve and customize our content and advertising
  • Support security and prevent fraud

You can control cookies through your browser settings. Note that disabling certain cookies may affect how the Website functions for you.

6. Disclosure of Your Information

We may share your information with:

  • Service providers / vendors who help with our operations (e.g. payment processors, delivery companies, email service providers, analytics providers).
  • Legal or regulatory authorities, where required to comply with laws, court orders, or to protect rights, safety, or property.
  • Business transfers: if the Company is involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred.

We do not sell your personal data to third parties for marketing or other purposes, beyond those with whom we explicitly partner under contract.

7. Data Retention

We will retain your personal data only for as long as necessary for the purposes outlined in this policy, including to comply with legal, tax, accounting or reporting requirements. When data is no longer needed, we will securely delete or anonymize it.

8. Security

We implement reasonable security measures to protect your data (e.g. encryption, access controls, secure servers). However, no transmission over the Internet or electronic storage is 100% secure; while we strive to protect your data, we cannot guarantee absolute security.

9. Your Rights

Depending on applicable laws (such as POPIA), you may have the right to:

  • Access the personal information we hold about you
  • Correct or update inaccuracies
  • Request deletion or restriction of your data
  • Object to or withdraw consent for certain processing (e.g. marketing)
  • Port your data to another service provider
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us (see “Contact Us” below).

10. Children’s Privacy

Our Website is not intended for children under [age 18 / as required by law]. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected data from a child without proper consent, we will remove that data as soon as possible.

11. International Data Transfers

If your data is transferred to or stored in countries outside South Africa (for example by service providers), we ensure that appropriate safeguards are in place to protect your personal information to standards at least equivalent to those required by South African law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. Significant changes will be communicated via prominent notice on our Website or by email (if you have opted in).

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or wish to exercise any of your rights, you may contact us:

NGW Fencing Supplies
Address: 24 Peter Kerchhoff St, Pietermaritzburg, KwaZulu-Natal, South Africa
Email: kn@ngwfs.co.za
Phone: +27 33 342 4402